Question 1

Q: When will my order ship?

Accepted Answer

A: Orders usually ship within 5-7 business days after processing, which takes 1-3 days. Made-to-order crafts may need extra time for preparation and quality checks. Once your order is ready, you'll receive a confirmation email with tracking information. Thank you for choosing CraftsandCravingsCo!

Question 2

Q: What are your shipping policies at CraftsandCravingsCo?

Accepted Answer

A: At CraftsandCravingsCo, we are committed to delivering your custom-made crafts in a timely and secure manner. We offer standardand international shipping options to cater to your needs. Orders are typically processed within 1-3 business days.

Standard shipping within the United States usually takes 5-7 business days via USPS, UPS, or FedEx.  International shipping times vary based on the destination country but generally range from 7-10 business days. Please note that factors such as weather, holidays, or carrier service interruptions may cause a delay in shipping. We provide tracking numbers for all shipped orders, so you can monitor your package’s progress.

Additionally, some shipping costs are calculated based on weight, dimensions, and destination at the time of checkout. Shipping is free for orders over $150.

For more detailed information or specific inquiries, please reach out to our store. Your satisfaction is our top priority, and we strive to ensure your shopping experience with us is exceptional from start to finish.

Question 3

Q: Do we offer local delivery?

Accepted Answer

A: Yes, we offer local delivery if you live in the KC metro. Processing custom orders typically takes 1-3 days, and delivery adds another 3-5 business days. So, you can expect your custom creation within 4-8 business days from your order date. If you have any questions about our delivery process, feel free to contact us.

Question 4

Q: What is our return policy?

Accepted Answer

A: You can return items within 30 days if they're in their original condition and packaging. Just contact us with your order number and reason for the return. Custom items may not be eligible for returns unless they're defective or damaged. We're committed to high-quality, personalized crafts and will address any concerns promptly.

Question 5

Q: Can I cancel my order?

Accepted Answer

A: At CraftsandCravingsCo, we understand that situations may change. If you need to cancel your order, you can do so within 24 hours of placing it. To initiate a cancellation, please contact our store via email at craftsandcravingsco@gmail.com. Be sure to include your order number and full name for a smooth process. After the 24-hour period, cancellations may not be possible as we start crafting your custom items almost immediately to ensure timely delivery. We appreciate your understanding and are always here to assist with any concerns you may have.

Question 6

Q: How do I track my order?

Accepted Answer

A: Once your order is shipped, you'll receive a confirmation email with a unique tracking number and a link to the carrier's tracking page. Just click the link or visit the carrier's website and enter your tracking number to see real-time updates on your package's journey.

Question 7

Q: What payment options do we offer?

Accepted Answer

A: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. You can also choose PayPal or CashApp for your convenience. Payment is required at the time of purchase, and we'll start processing your order right away. If you need any assistance, just reach out – we're here to help!

FAQ

Frequently asked questions